🚛 Expanding Reverse Logistics
DHL Supply Chain acquired Inmar Supply Chain Solutions on Jan. 10. The deal added 14 return centers and 800 associates to its operations in North America.This strengthens DHL's reverse logistics capabilities, a critical area in e-commerce.The retail industry saw $890B worth of returns in 2024, per NRF data.Reverse logistics involves sorting, repairing, and recycling products after sales.
📈 Enhancing Solutions
Inmar's services include remarketing, recall management, and analytics.These complement DHL's existing offerings, such as refurbishment and grading.Recall solutions will help retailers retrieve, dispose, and track defective products.Drew Taranto of DHL noted this will streamline retailer operations.
🌍 Streamlining Operations
DHL expects the move to simplify supply chains for clients.Patrick Kelleher, CEO of DHL North America, emphasized improved efficiency.This acquisition offers retailers a single-source solution for returns.DHL’s current footprint spans 520 warehouses and 52K associates.
🛒 Meeting Consumer Needs
With e-commerce growth, efficient returns have become vital.Returns are a touchpoint for consumers, impacting retailer success.This deal positions DHL to handle evolving consumer behaviors.DHL is now better equipped to serve both online and in-store needs.
How will DHL's move shape reverse logistics?
